Shipping policy

SHIPPING POLICY  PROPER WEAR

1. SHIPPING DESTINATIONS

We ship worldwide. This includes the United Kingdom, the European Union, the United States, Canada, Australia and most other countries.

Available destinations are shown at checkout. If your country does not appear, we are not currently able to ship there. The list may change from time to time.

2. ORDER PROCESSING TIMES

Orders are packed and dispatched within 1–3 business days after payment is received and your order is confirmed.

During high-volume periods (drops, sales, holidays), processing may take slightly longer.

Business days are Monday to Friday, excluding UK public holidays.

3. SHIPPING METHODS & RATES

We ship with tracked services through established international carrier networks.

Shipping costs are calculated automatically at checkout based on your delivery address and the method you choose.

Free shipping applies to orders over £20 (or the equivalent in your checkout currency), as shown on the Store and at checkout.

Customs duties, import VAT and handling fees for deliveries outside the United Kingdom are not included in our prices or shipping rates (see Section 5).

4. ESTIMATED DELIVERY TIMES

Typical transit times after dispatch:

  • United Kingdom: 5–8 business days
  • Europe: 10–15 business days
  • United States & Canada: 10–15 business days
  • Rest of world: 15 business days or more

Please note: it can take 2–3 days after dispatch for the first tracking scan to appear, and international parcels may pause briefly while clearing customs. This is normal and not a cause for concern.

All delivery times are estimates only and are not guaranteed. Actual times may vary due to carrier delays, customs clearance, weather or force majeure events, and peak seasons. We are not liable for delays caused by carriers or events outside our control, but we will do our best to support you if an issue arises.

5. INTERNATIONAL SHIPMENTS, CUSTOMS DUTIES & TAXES

If your order ships to a country outside the United Kingdom:

  • Your order may be subject to import duties, taxes, customs fees and handling charges imposed by local authorities or the carrier.
  • These charges are not included in our product prices or shipping rates. They are typically collected by the carrier or customs office and are your responsibility as the recipient.
  • We cannot control or predict these charges and are not responsible for additional costs, delays or returns resulting from customs procedures in your country.
  • If you refuse a shipment due to customs charges or fail to cooperate with customs authorities, any costs incurred (including return shipping and fees) may be deducted from any refund available under our Refund Policy.

6. ORDER CONFIRMATION & TRACKING

After placing an order you will receive:

  • An order confirmation email, confirming we have received your order.
  • A shipping confirmation email once your order has been dispatched, including a tracking number.

Tracking information may take 2–3 days to update after dispatch. Some third-party tracking sites do not carry full carrier data and may show no movement even when your parcel is travelling normally  we recommend using the tracking link provided in your shipping email.

If you do not receive a confirmation email within a reasonable time after ordering, please check your spam or junk folder and then contact us at hello@properwear.co.uk

7. DELIVERY, RISK OF LOSS & MISSING PARCELS

7.1 Delivery & risk of loss

Your order will be delivered to the shipping address you provide at checkout. Risk of loss or damage passes to you when the products are delivered to you or to a person you designate. If you instruct the carrier to leave the package in a safe place (doorstep, neighbour, parcel box), this may be treated as delivery, and risk passes at that time. If you arrange your own carrier, risk passes when we hand the products to that carrier.

7.2 Delayed or missing parcels

If your order is significantly delayed or appears lost:

  1. First check your tracking link, keeping in mind the 2–3 day first-scan window and possible customs pauses.
  2. If there has been no movement for an extended period, contact us at hello@properwear.co.uk with your order number. We will open an investigation with the carrier and keep you informed.

Carrier investigations take time and follow the carrier's own procedures, but we will not leave you without an answer.

8. WRONG ADDRESS & UNDELIVERABLE PACKAGES

Please make sure your shipping address is complete and correct before confirming your order, including street name and house or flat number.

If you notice an error immediately after ordering, contact us as soon as possible at hello@properwear.co.uk. We will try to update the address before dispatch, but cannot guarantee it.

If a package is returned to us because of an incorrect or incomplete address, refusal, or failure to collect it:

  • We can re-ship the order to a corrected address, subject to payment of the additional shipping cost; or
  • If a refund is available under our Refund Policy, shipping costs and any return or handling fees may be deducted from it.

We are not responsible for orders delivered to an incorrect address provided by you.

9. DAMAGED OR OPENED PACKAGES

Please inspect the package for visible damage before accepting it. If the parcel appears significantly damaged or opened, you may ask the carrier to record the damage and/or refuse delivery in accordance with the carrier's procedures.

If you discover damage after opening the parcel:

  1. Take clear photos of the outer packaging, the shipping label, and the damaged product(s).
  2. Contact us at hello@properwear.co.uk within 7 days of delivery, including your order number, a description of the damage, and the photos.

We will review your claim and may request additional information. Resolution (replacement, refund or other remedy) follows our Refund Policy and applicable law.

10. PARTIAL SHIPMENTS

We may ship your order in multiple parcels for example, if part of your order is delayed. You will be informed by email or through tracking, and you will not be charged additional shipping for partial shipments unless clearly stated at checkout.

11. SHIPPING RESTRICTIONS

We may, at our discretion, restrict or refuse shipping to certain addresses or countries, including PO Boxes, remote areas with limited delivery services, or countries subject to trade restrictions. If we cannot ship to your address after you have placed an order, we will contact you and either adjust the shipping method with your consent or cancel and refund your order.

12. RETURNS & EXCHANGES

Returns and exchanges are governed by our Refund Policy. Unless the item is defective, damaged or incorrect, return shipping costs are your responsibility.

13. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our Store after changes are posted constitutes acceptance of the revised policy.

Proper Wear hello@properwear.co.uk